Terms of Service

Terms of Service

Active Integration Systems Ltd
Last Updated: May 26, 2025

Important Notice

These Terms of Service contain important information about your rights and obligations when using our AI automation services. Please read them carefully. If you are a consumer, you have specific rights under UK law that these terms cannot remove.

1. About These Terms

1.1 Acceptance of Terms

By accessing or using our AI automation services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

1.2 Changes to Terms

We may update these terms from time to time. For material changes, we will:

• Provide at least 30 days' notice via email or through our service
• Allow you to reject the changes by terminating your account before they take effect
• Continued use after the effective date constitutes acceptance

1.3 Consumer Rights

If you are a consumer (someone using our services for personal use), you have specific rights under UK consumer protection laws that these terms cannot remove or reduce. Where there is any conflict between these terms and your statutory rights, your statutory rights will take precedence.

2. Company Information

Active Integration Systems Ltd
Company Number: 16413448
Registered Office: 37 Spring Gardens, Crewe, England, CW1 4AP
Email: contact@activeintegration.co.uk
Currently not VAT registered

We provide AI automation services including business process automation, data analysis, and AI system integration.

3. Service Licence and Use

3.1 Licence Grant

Subject to these terms, we grant you a limited, non-exclusive, non-transferable licence to use our AI automation services according to your subscription or purchase agreement.

3.2 Licence Restrictions

You may not:

• Reverse engineer, decompile, or attempt to extract our proprietary algorithms
• Use the services for illegal purposes or to harm others
• Share your account credentials with unauthorised persons
• Attempt to circumvent security measures or usage limits
• Use the services to create competing AI automation platforms

3.3 Fair Use

We reserve the right to implement reasonable usage limits to ensure fair access for all users. We will provide notice of any such limits.

4. User Accounts and Security

4.1 Account Creation

When creating an account, you must provide accurate and complete information. You are responsible for keeping your account information current.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

4.3 Account Termination

We may suspend or terminate accounts for material breaches of these terms, but will:

• Provide reasonable notice where possible (except for serious violations)
• Allow you to remedy minor breaches where appropriate
• Retain your data according to our retention policy to allow service restoration

5. Acceptable Use

5.1 Permitted Use

You may use our services for lawful business and personal purposes in accordance with these terms.

5.2 Prohibited Uses

You must not use our services:

• For any unlawful purpose or to encourage illegal activity
• To harm or exploit minors
• To transmit harmful code, spam, or malicious content
• To violate others' intellectual property or privacy rights
• To interfere with or disrupt our services or other users' access
• To generate content that is defamatory, hateful, or discriminatory

5.3 Enforcement

We reserve the right to investigate violations and take appropriate action, including service suspension. For serious violations that may constitute criminal offences, we will cooperate with law enforcement.

6. Intellectual Property

6.1 Our IP Rights

Our services, software, and original content are owned by Active Integration Systems Ltd and protected by intellectual property laws. This includes our trade marks, copyrights, and proprietary technology.

6.2 User Content Ownership

You retain ownership of content you submit to our services. However, to provide our services, you grant us a limited, non-exclusive licence to:

• Process your content through our AI systems
• Store and backup your content
• Display your content back to you through our interface

6.3 Data Processing Licence

For service improvement purposes only, you grant us a limited licence to analyse usage patterns and performance metrics in an anonymised, aggregated form that cannot identify you personally.

6.4 AI-Generated Content

You own the output generated by our AI systems based on your inputs, subject to:

• Our right to improve our systems based on usage patterns
• Third-party rights that may exist in source materials
• Your responsibility to verify the accuracy and appropriateness of AI-generated content

7. AI Services and Limitations

7.1 AI Service Description

Our AI systems may:

• Generate text, images, code, or other content
• Analyse business data to provide insights
• Automate workflows and processes
• Learn from interactions to improve performance

7.2 AI Limitations and Your Responsibilities

You acknowledge that AI-generated content may:

• Contain factual errors or inaccuracies
• Reflect biases present in training data
• Produce unexpected outputs
• Require human review and validation

Important: You should always review and validate AI-generated content before using it for important decisions, particularly in professional, medical, legal, or financial contexts.

7.3 Service Availability

Whilst we strive for high availability, we cannot guarantee uninterrupted service. We will provide reasonable notice of planned maintenance where possible.

8. Data Protection and Privacy

8.1 Data Processing

We process your personal data in accordance with UK GDPR and our Privacy Policy. Key principles include:

• Processing only necessary data for service provision
• Implementing appropriate security measures
• Respecting your rights as a data subject
• Retaining data only as long as necessary

8.2 Your Rights

Under UK data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure in certain circumstances
• Data portability
• Objection to processing

Contact us at contact@activeintegration.co.uk to exercise these rights.

8.3 International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law.

9. Content Standards

9.1 User-Generated Content

Content you submit must:

• Be lawful and not infringe others' rights
• Be accurate where stating facts
• Comply with these terms and applicable laws

9.2 Prohibited Content

You must not submit content that:

• Is defamatory, discriminatory, or hateful
• Infringes intellectual property rights
• Contains malicious code or spam
• Is likely to harm or distress others
• Violates privacy or confidentiality

9.3 Content Moderation

We reserve the right to review and remove content that violates these standards. We will provide notice where reasonably possible.

10. Payment and Billing

10.1 Subscription Services

For subscription services:

• Payment is due according to your billing cycle
• We will notify you before auto-renewal
• You may cancel at any time through your account settings
• Cancellation takes effect at the end of your current billing period

10.2 One-Time Purchases

For project-based services, payment terms will be agreed separately and confirmed in writing.

10.3 Refunds

Our refund policy varies by service type:

Consumer Rights: If you are a consumer, you have a legal right to cancel within 14 days of purchase. However, if you request that we begin providing services immediately, you may lose this right for services fully performed during the cancellation period.

Refund Eligibility:

• Subscription services: Pro-rata refunds for unused portions in case of service failures we cannot resolve
• One-time services: Refunds available before work commences; partial refunds considered for work in progress
• Service failures: Credits or refunds where services materially fail to meet reasonable expectations

11. Liability and Warranties

11.1 Consumer Rights Protection

If you are a consumer: Nothing in these terms affects your statutory rights, including our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or other liability that cannot be excluded by law.

11.2 Service Warranties (Business Users)

For business users, we provide services on an "as is" basis. We do not warrant that:

• Services will be error-free or uninterrupted
• AI-generated content will be accurate or suitable for all purposes
• Our systems will meet all your specific requirements

11.3 Limitation of Liability (Business Users)

For business users only, our total liability for any claim is limited to the amount you paid for the relevant service in the 12 months preceding the claim, except for:

• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• Other liability that cannot be excluded by law

11.4 Consumer Liability Protection

If you are a consumer: The above liability limitations do not apply to you. Our liability to you is governed by applicable consumer protection laws.

12. Indemnification (Business Users Only)

This section applies only to business users.

You agree to indemnify us against claims arising from:

• Your breach of these terms
• Your violation of applicable laws
• Content you submit that infringes third-party rights
• Your misuse of our services

This does not apply to claims arising from our negligence or breach of these terms.

13. Dispute Resolution

13.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us at contact@activeintegration.co.uk to discuss any concerns.

13.2 Consumer Rights

If you are a consumer: You have the right to take disputes to court or to use alternative dispute resolution services. Information about consumer ADR is available at [relevant UK consumer ADR website].

13.3 Business Disputes

For business users, disputes that cannot be resolved informally may be subject to mediation before court proceedings, unless urgent injunctive relief is required.

13.4 Governing Law

These terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of English courts.

14. Termination

14.1 Your Right to Terminate

You may terminate your account at any time by:

• Cancelling through your account settings
• Contacting us directly
• For consumers: exercising your cancellation rights where applicable

14.2 Our Right to Terminate

We may terminate accounts for:

• Material breach of these terms (with reasonable notice to remedy where appropriate)
• Illegal use of our services
• Non-payment (after appropriate notice)
• If we cease providing services (with reasonable notice)

14.3 Effect of Termination

Upon termination:

• Your access to services ends
• We will handle your data according to our retention policy
• Outstanding fees remain payable
• You may request data export where technically feasible

15. General Terms

15.1 Assignment

You may not transfer your rights under these terms without our consent. We may assign our rights with reasonable notice to you.

15.2 Severability

If any provision is unenforceable, it will be limited or eliminated to the minimum extent necessary, with the remainder of the terms remaining in effect.

15.3 Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between us.

15.4 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or infrastructure failures.

15.5 Electronic Communications

You consent to receive communications electronically. You may withdraw this consent by discontinuing use of our services.

16. Definitions

• "AI Systems" means our artificial intelligence and machine learning technologies including derivitives from tools used.
• "Consumer" means an individual acting for personal purposes outside trade, business, or profession
• "Personal Data" has the meaning given in UK GDPR
• "Services" means our AI automation services and related offerings
• "User Content" means content you submit, upload, or transmit through our services

17. Contact Information

For questions about these terms or to exercise your rights:

Active Integration Systems Ltd
Email: contact@activeintegration.co.uk
Address: 37 Spring Gardens, Crewe, England, CW1 4AP

Consumer Advice: If you are a consumer and have concerns about these terms or our services, you may also contact Citizens Advice or Trading Standards for guidance.

These terms were last updated on May 26, 2025. Previous versions are available upon request.